What is SupaSpace?

SupaSpace is an all-in-one platform for booking, renting, leasing, purchasing, and bidding on spaces and properties.

The platform is not limited to a specific type of space or property. Almost any type of space can be listed on SupaSpace and acquired by guests.

For example, you can use SupaSpace to:

• Book a hotel room for a short stay.

• Rent an apartment for a longer stay.

• Lease a commercial property.

• Buy a house or land.

• Purchase an entire hotel building.

• Book an event center.

• Find a bed and breakfast (B&B).

• Rent commercial spaces.

• Acquire billboards.

• List or acquire many other types of spaces and properties.

In simple terms, if it is a space or property that can be acquired, there is a good chance it can be listed and acquired on SupaSpace. 🏠🏨🏢

With SupaSpace, you can either find and acquire a space or list and manage your own spaces and properties.

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Five Acquisition Types

SupaSpace supports five main types of acquisition:

1. Booking

Booking is intended primarily for short stays.

For example, a guest can book a hotel room, vacation space, event space, or another space for a short period.

2. Rent

Rent is intended for longer stays than a typical booking, but generally not for very long-term occupancy.

For example, a person may rent an apartment or office space for a period of time.

3. Lease

Lease is intended for longer-term arrangements where the guest or client needs the space for an extended period.

4. Sale

Sale is an acquisition where ownership of the property is transferred from the seller to the buyer.

For example, a host can list a house, land, commercial property, or other property for sale.

5. Bidding

Bidding works similarly to a sale, but instead of selling at a fixed price, the seller allows interested buyers to submit competitive offers.

The seller can then select their preferred bidder, such as the bidder offering the highest acceptable price.

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The Two Sides of SupaSpace

SupaSpace is divided into two main sections:

1. Guest Platform

2. Host Dashboard

These two platforms serve different purposes.

Guest Platform

The guest platform is for people who want to acquire spaces or properties.

This includes guests, tenants, clients, and buyers.

Through the guest platform, users can browse available spaces, communicate with hosts, submit acquisition requests, make payments, and manage their acquisitions.

Host Dashboard

The host dashboard is for space and property owners, hosts, and managers.

Hosts use the dashboard to list and manage their spaces, handle contracts, manage guests and customers, process payments and refunds, communicate with guests, and monitor their business activities.

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Guest and Host Accounts Are Independent

Your guest account and host account are considered separate based on the platform you use.

Having a guest account does not automatically give you the ability to list spaces. To list and manage spaces, you need access to the host platform.

Likewise, having a host account does not automatically mean you can acquire spaces as a guest. You need a guest account to use the guest platform for acquisitions.

However, SupaSpace is a Foxstation (Foxstation LTD) platform, which means you can connect your SupaSpace accounts through your Foxstation Persona account.

With one Persona account, you can connect to SupaSpace as both a host and a guest.

You do not need separate Persona accounts for both unless you specifically want them.

Even if you choose to have multiple Persona accounts, Foxstation Persona allows multiple accounts belonging to the same person, and those accounts can be connected to SupaSpace as host and guest accounts.

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How SupaSpace Works

The general SupaSpace acquisition flow is straightforward:

1. Host lists a space

A host lists their space or property on SupaSpace and provides the necessary information, pricing, terms, features, and other details.

2. Guest browses and finds a space

The guest searches through available spaces and finds one they are interested in acquiring.

3. Guest sends an acquisition request

The guest sends an acquisition request to the host.

The request can contain details such as:

• Proposed check-in and check-out dates.

• Preferred payment option.

• Selected extras or add-ons.

• Other relevant acquisition details.

4. Host reviews the request

The host reviews the guest's request and decides whether to approve it.

5. Approval initiates a contract

Once the host approves the acquisition request, a contract is initiated between the parties.

6. Guest makes payment

The guest makes the required payment.

Payments are handled through SupaSpace's escrow-protected payment system. The funds are held according to the contract and payment process and are approved for release based on the applicable conditions, such as check-in or handover.

A host may also send a force approval or force release request to the guest when they need the guest to approve the relevant action so that funds can be released sooner.

7. The contract continues

After the contract has started, activities such as the following can continue:

• Additional payments.

• Additional costs.

• Refunds.

• Messaging.

• Check-in and check-out activities.

• Other contract-related interactions.

8. Host checks out the guest

For acquisitions that do not transfer ownership, the host checks the guest out at the agreed time.

The deal can then be closed.

9. The deal is closed

Once a deal is closed, normal interactions are no longer allowed, except for messaging.

However, a closed deal can be reopened when applicable.

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Logging Into SupaSpace

Logging into SupaSpace is designed to be simple. 😊

Whether you are accessing SupaSpace as a guest or host, click the Login button.

You will be taken to your Foxstation Persona account page.

If you are already logged into Persona, simply click Login to continue into SupaSpace.

If you have a Persona account but are not currently logged in, Persona will first ask you to enter your login credentials. After successfully logging in, you will be taken to the SupaSpace login page where you can click Login to access SupaSpace.

Don't Have a Persona Account?

No problem!

If you do not have a Persona account yet, you can sign up and verify your email address and phone number.

After completing the signup and verification process, you will be taken to the page where you can click Login to access SupaSpace.

Easy peasy! 🚀

Note:
If you log in as a manager, you may see only a limited number of pages and features. The pages and features available to you depend on the position or role assigned to you and the access permissions associated with that position.

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Features of SupaSpace

SupaSpace provides different tools and features depending on whether you are using the platform as a guest or host.

Features for Guests

Acquire Spaces From Anywhere

You can book, rent, lease, and buy spaces and properties from anywhere without the hassle of dealing with multiple platforms.

Escrow-Protected Payments

SupaSpace uses an escrow-protected payment system to help protect your money during an acquisition.

Your payment is held according to the applicable contract and payment process. Funds are approved for release based on the required conditions, such as checking in or handing over the property.

Chat With Hosts

You can communicate directly with hosts before requesting to acquire a space.

This allows you to ask questions, clarify details, learn more about the space, and make a more informed decision before submitting your acquisition request.

Tip: Always read the terms and conditions or acquisition agreement attached to a space before submitting a request. If provided by the host, these terms or agreements may be legally binding.

Note: Some hosts may not provide specific terms or agreements. In that case, you can still communicate with the host through chat to ask questions and clarify anything you need to know before proceeding.

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Features for Hosts

SupaSpace provides hosts with tools to manage their spaces, properties, customers, contracts, payments, and more.

List Spaces and Properties

You can list spaces or properties for:

• Booking.

• Rent.

• Lease.

• Sale.

• Bidding.

Bidding allows you to offer a property for competitive pricing and select your preferred bidder.

Manage Contracts and Guests

Hosts can manage various aspects of their acquisitions, including:

• Contracts.

• Check-ins and check-outs.

• Additional costs through extras.

• Refunds.

• Guest history.

Customer Service and Communication

SupaSpace provides tools for managing relationships with your customers.

Hosts can:

• Chat with guests.

• Send emails.

• Send SMS messages.

• Block or unblock users from purchasing their services or products.

• Manage customer interactions.

• And more.

Add Managers

You do not have to manage everything yourself.

Hosts can add managers or assisting administrators to help manage customers and contracts.

You can create positions or roles, define what each position is allowed or denied access to, and assign managers to those positions.

This allows you to build a team and control exactly what each manager can access.

Analytics and Transaction Records

Hosts can monitor their business progress using analytics and records.

You can review information related to:

• Transactions.

• Refunds.

• Payments.

• Other business activities.

This gives you a better understanding of how your spaces and properties are performing.

Configure Payment Options

Hosts can set up multiple payment options and attach them to their spaces.

This gives guests flexibility when selecting how they want to pay for an acquisition.

Add Terms and Agreements

Hosts can define the terms under which their services or properties can be used.

You can create terms and conditions, service agreements, or purchase agreements and attach them to your spaces.

This helps ensure that guests can review the applicable terms before proceeding with an acquisition.

Collect Local Taxes

SupaSpace provides a local taxes feature that allows hosts to collect taxes required by their jurisdiction when those taxes are not collected by Foxstation.

You can configure the applicable taxes and attach them to your spaces.

Create Space Features

Hosts can create a collection of features and amenities for their spaces and attach them to individual listings.

This helps guests understand what each space offers and makes it easier to describe and organize your listings.

And Much More

These are only some of the capabilities available on SupaSpace.

As the platform continues to provide tools for hosts, guests, managers, contracts, payments, properties, and customer relationships, there is much more to explore. 🚀

Fees and Charges

SupaSpace uses a transparent fee structure that may vary depending on the currency or country in which the transaction is made.

By default, the SupaSpace service fee is paid by the guest. However, when setting up a payment option, the host can choose to cover the service fee instead.

The service fee is based on the contract value. As the contract value increases, the applicable percentage decreases, with a maximum fee applied at higher contract values.

Default Fee Structure

Contract Value (Min–Max)	Service Fee
0 – 5,000	8%
5,000.01 – 10,000	7%
10,000.01 – 20,000	6%
20,000.01 – 50,000	5%
50,000.01 – 75,000	4%
75,000.01 – 100,000	3%
100,000.01 – 200,000	2%
200,000.01 – 400,000	1.5%
400,000.01 – 1,000,000	1%
1,000,000.01 and above	15,000 (in the applicable currency)

USD, EUR and GBP Fee Structure

For contracts denominated in USD, EUR, or GBP, the following fee structure applies:

Contract Value (Min–Max)	Service Fee
0 – 2,000	8%
2,000.01 – 5,000	7%
5,000.01 – 7,500	6%
7,500.01 – 10,000	5%
10,000.01 – 15,000	4%
15,000.01 – 20,000	3%
20,000.01 – 40,000	2%
40,000.01 – 70,000	1.5%
70,000.01 – 100,000	1%
100,000.01 and above	1,500 (in the applicable currency)

Additional Information

• Additional charges: Any extras added after a contract has been initiated are treated separately from the original contract value. The service fee for each extra is therefore calculated independently using the applicable fee structure.

• Payment processing fees: The payment processor may charge an additional percentage on the total amount being paid, including the contract cost, SupaSpace service fee, and applicable taxes. The exact amount depends on the payment processor used. SupaSpace currently works with Paystack, which charges 1.95%.

• No hidden fees: The amount displayed at checkout is the total amount you will pay, including applicable fees and taxes. There are no hidden charges, and you will never be charged more than the amount displayed.

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Glossary

Term	Meaning
Host	A user or organization that lists spaces or properties on SupaSpace
Guest	A user acquiring or requesting a space
Property	A physical asset such as land, buildings, apartments, offices, billboards, or compounds
Space	An acquirable area or unit listed on SupaSpace
Contract	The official agreement created between a Host and Guest
Certificate	A payment record or payment chunk tied to a contract
Escrow	Funds temporarily held before release
Extras	Additional optional or compulsory costs
Guarantee	Refundable security-related payment
Conditions	Rules, agreements, or legal terms attached to a space
Confirmation	A request requiring approval before SupaSpace performs an action
Connection	A relationship created between a Host and Guest
Sub Space	Smaller areas within a space
Restriction	Rules that limit or control usage of a space
Tax Rate	A local tax attached to a space or contract

SupaSpace in a Nutshell

SupaSpace brings the guest and host sides of space acquisition together in one platform.

As a guest, you can discover spaces and properties, communicate with hosts, submit acquisition requests, make payments, and manage your acquisitions.

As a host, you can list spaces and properties, manage guests and contracts, configure payments and taxes, communicate with customers, add managers, track transactions, and much more.

Whether you want to book a room, rent an apartment, lease a commercial space, buy a property, or compete for a property through bidding, SupaSpace gives you a single platform to make it happen.

Find a space. Acquire a space. List your space. Manage your property. All with SupaSpace. 🏠✨