Messaging and Communication

Guests may communicate with:

Hosts,
Support,
and SupaSpace.

Communication systems may include:

live chat,
email,
and SMS.

Connections

Connections are relationships between Guests and Hosts.

Connections may be created when Guests:

save Spaces,
follow Hosts,
message Hosts,
or initiate contracts.

Following Hosts

Guests may follow Hosts.

Following helps Guests:

discover future listings,
receive recommendations,
and track Host activity.

Reviews

Guests may review Hosts after contracts.

Review categories may include:

Overall
Trust
Cleanliness
Communication
Comfort
Security
Accuracy
Staff
Location
Value for Money

Review Limits

Guests may review a Host a maximum of two times.

Reviews should be:

truthful,
respectful,
and experience-based.

Guest Profile

Guests may manage:

account details,
country,
balance currency,
and profile settings.

Important:

changing balance currency may affect displayed balances due to exchange rates.

Guest Wallets and Balances

Guests may:

add payout wallets,
monitor balances,
receive refunds,
and manage transactions.

Supported payout methods may vary by country.