Contracts
Contracts represent official agreements between Hosts and Guests.
Contracts contain:
- acquisition details,
- pricing,
- conditions,
- certificates,
- escrows,
- taxes,
- extras,
- and communication history.
Contract Types
Contract types depend on acquisition style:
BookingRentLeaseSaleBidding
Contract Certificates
Certificates are payment records tied to contracts.
Certificates allow:
- split payments,
- staged payments,
- installment management,
- and payment tracking.
Certificate Features
Certificates may:
- contain deadlines,
- be split,
- be canceled,
- incur penalties,
- or be partially paid.
Hosts and Guests may create certificates depending on payment settings.
Contract Options
When a contract is created:
- the selected Payment Option is cloned.
Important:
- future edits to the original Payment Option do not affect existing contracts.
Contract Costs
Contract Costs include:
- Space cost,
- Taxes,
- Extras,
- Payments,
- Refunds,
- and Guarantee handling.
Guarantees may have separate tracking because they are refundable.
Extras on Contracts
Extras attached during initiation become part of the contract.
Hosts may also create new Extras later.
Examples:
- additional services,
- damages,
- maintenance,
- cleaning,
- or negotiated adjustments.
Escrows
Escrows temporarily hold payments.
Escrows may:
- wait for approval,
- wait for release,
- be frozen,
- be refunded,
- or remain pending.
Guarantee Escrows
Guarantee payments:
- are not released to Hosts,
- and are normally refunded after completion.
Guarantees help protect:
- Spaces,
- equipment,
- and operational risks.
Escrow Releases
Hosts may request:
- escrow approval,
- or escrow release.
Escrow Release Rules
Escrow funds are released or refunded based on the booking type, occupancy duration, and the purpose of the escrow.
| Condition | Escrow Outcome |
|---|---|
| Owned space guarantee escrow | Refunded to the guest 1 year after check-in |
| Owned space payment escrow | Released to the host 3 months after check-in |
| Stay duration greater than 3 months | Released after 1 month |
| Guest has occupied the property for at least 3 months | Released after 2 weeks |
| Stay duration greater than 2 weeks | Released after 7 days |
| Stay duration less than 2 weeks | Released 48 hours after checkout |
| Checkout-based escrow release | Released or refunded 48 hours after checkout, where applicable |
Notes
- A guarantee escrow is held as a security deposit and is refunded to the guest if no valid claims are made.
- A payment escrow is held on behalf of the host and released according to the applicable release schedule.
- Hosts may request an early escrow payout using the Force Approve or Force Release feature through confirmation.
- Guests can approve these confirmation requests to release funds before the standard escrow period ends.
- Guests should only approve early release requests if they are satisfied with the property and arrangement, as approving an early release may limit their ability to rely on escrow protections later.
- Early releases are approved at the guest's discretion and risk.
Some requests may require Guest approval through Confirmations.
Refunds
Refunds return money to Guests.
Refunds may originate from:
- escrow,
- Host balances,
- cancellations,
- or manual agreements.
Automatic Refunds
Some refunds are automatically created.
Examples include:
- Host cancellations,
- contract cancellation policies,
- or system-triggered reversals.
Important Refund Note
If escrow funds were already released:
- refunds are deducted from Host balances.
Applicable taxes and fees may also be refunded.
Transactions
Transactions represent finalized money movement.
Transactions may include:
- payments,
- fees,
- taxes,
- refunds,
- and withdrawals.
Transaction records help:
- auditing,
- accounting,
- and operational tracking.
Confirmations
Confirmations are approval requests.
They trigger important actions such as:
- escrow release,
- cancellations,
- reschedules,
- payment approvals,
- or operational approvals.
Confirmation Lifecycle
Approved
The requested action is performed.
Declined
The request temporarily remains before deletion.
Hosts and Guests should review confirmations carefully.
Reschedules
Reschedules modify:
- check-in dates,
- arrival times,
- or occupancy timelines.
Hosts initiating reschedules usually require Guest approval.
Costs may apply depending on Payment Option settings.
Cancellations
Cancellations end contracts before:
- occupancy,
- handover,
- or check-in.
Hosts canceling contracts usually trigger full refunds.
Guest cancellations depend on configured rules.
Terminations
Terminations occur after:
- check-in,
- occupancy,
- or handover.
Terminations may involve:
- disputes,
- negotiations,
- or partial refunds.